Shipping policy
PRODUCTS, ORDERING AND DELIVERY INFORMATION
Whilst we make every effort to stock all our range all of the time, on the odd occasion a product may be genuinely out of stock. In this case we shall endeavour to replace the item/items with the next nearest match. If we are unable to do this we shall contact you before despatching your order.
ALLERGIES
Due to the nature of goods all our products are manufactured in an environment where nuts and nut oil and other allergens are present and therefore, we always recommend that people with allergies check our product information for allergen warnings and DO NOT consume such products if in doubt. Further information can be obtained from our customer service team who should be contacted on info@barfia.com
ORDERING
Once you have placed your order we shall ensure it is in stock, you will them receive an email to confirm your order is being processed.
If the billing details for your order are the same as your Delivery address details, by placing an order on our website you confirm that you are the person referred to in the Delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the Billing details.
An e-mail confirmation of your order will be sent to the e-mail address you specified when placing your order. Please check that all details accurately reflect your requirements. Should there be any discrepancies, please e-mail us on info@barfia.com immediately. In order to amend an order it must not have already left our premises. Please note we do not advise recipients of impending deliveries. We are unable to accept responsibility for parcels after our various carriers have accepted these and risk will pass to you on dispatch.
We reserve the right to change or substitute the Products and packaging without prior notice. It may be necessary for us to substitute for an equal or higher priced item owing to the perishable nature of the Products and the fact that they are time-critical. If time is available, we will attempt to contact you.
Capacity to Contract
You are confirming by placing an order that you are not a minor and are aged 18 or over and have the capacity to enter into a contract with us.
Payment
We accept payment by Switch, Visa, American Express, Solo and Mastercard but not by means of any other card. We will obtain a sanction from the relevant card company prior to dispatch and it is important for you to provide us with correct details such as but not limited to name, account address, card number, issue number, issue date and expiry date. We cannot accept liability for an order being delayed as a result of incorrect or invalid payment details being given to us.
The total value of your order will be displayed on the order confirmation screen. The displayed price is the amount in pounds sterling that you will pay. If you are ordering from a non-United Kingdom mainland address, the appropriate exchange rate prevailing at the relevant time will apply.
In the unfortunate event that your payment card is used fraudulently to make a purchase with Barfia HQ Ltd, you as a consumer are entitled to cancel the said payment(s). If payment has already been made, you the consumer are entitled in accordance with the standing Consumer Protection Distance Selling Regulations 2000 to a re-credit or to have all sums returned to you by the card issuer.
DELIVERY INFORMATION
Our online ordering service is currently available for delivery in the United Kingdom of Great Britain and Northern Ireland, and the Channel Islands and the Isle of Man as well as all other countries.
All orders received by 11.00 a.m between Monday to Thursday shall be despatched for next day delivery. Any orders placed after 11 a.m will leave our premises the following day.
You are requested to leave a form of email or telephone contact for us to pass this information onto the delivery company.
We do not currently offer a Saturday Delivery Service. If you should require this service, we advise you contact us directly on info@barfia.com. Orders placed after 11 a.m on Friday will be processed on the following Monday and therefore delivered on Tuesday.
The shipping charges shall be calculated once you go to check out.
We accept no liability for any loss or damage by reason of a delivery failure owing to the recipient not being available.
We can only deliver to the address you provide and enter when placing your order and cannot accept any liability for late or failed delivery if the stated address is incorrect or you are unavailable. Should you need to make a re-delivery request with the carrier, we can not accept any responsibility should your re-delivery date not be available as we are contracted to book next day and receive a priority service from the carrier when we book direct.
Currently the carrier we use shall use the following procedure:
- Attempt delivery (take picture if no one is at home)
- Re-deliver another day or Deliver to the nearest collection point and text the contact number or email
- Return the parcel back to us if no one has collected it within a reasonable time or the second re-delivery attempt failed.
- Our carrier must provide proof by way of photographic evidence or GPS tracking log that they had visited your premies or road before marking down a failed delivery. Once we receive this we shall not be able to offer a refund on the grounds that the Carrier did not attend.
During peak season time please ensure you read any additional information regarding delivery times on our website.