Refund policy

Returns Policy

If the outer packaging appears visibly damaged on delivery, we recommend refusing the parcel where practical. If this is not possible, please take photographs before opening the parcel.

Please also provide:

• A photograph of the outer parcel (if damaged).
• Photographs of each affected gift box.
• A photograph showing all affected items together.
• Your order number and a brief description of the issue.

this will ensure a fair, accurate and successful claim.

Keep a note of your order number and email us on info@barfia.com with as much information as possible.

As our products are highly perishable, please notify us within 24 hours of delivery so that we can investigate promptly and, where appropriate, raise a claim with the courier.

Once you have done this you will be requested to return the items back to us Barfia, Jab Properties, colliery Road, Wolverhampton WV1 2RD. We shall reimburse the packaging once a claim is successful.

We may ask you to return the affected items so that we can investigate the issue. Where a return is requested and the claim is accepted, we will reimburse reasonable return postage costs.

Please do not dispose of or distribute any damaged products or packaging until we have had the opportunity to assess your claim, unless we advise otherwise.